Contact & FAQ

No worries! If you need to change your order’s destination or its contents, simply contact us here and we can make any amendments for you.

Shipping fees, if any, does not includes duties, VAT, taxes or surcharges levied or charged by their country.

Please note that depending on your local regulations regarding imports, shipments can be subject to import fees and taxes which are due on arrival.

All bags are shipped from our global warehouse from Hong Kong with tracked shipping.

Customers will be responsible for any duties, VAT, taxes or surcharges levied or charged by their country.

Customers from the United States, Singapore and Hong Kong will not have to pay any additional duties or taxes.

All listed prices, including shipping rates are in US Dollars (USD).

Please note that depending on your local regulations regarding imports, shipments can be subject to import fees and taxes which are due on arrival.

Certainly! Most of our customers often order our bags as gifts. Simply indicate your recipient’s address as the shipping address and we will send it over direct.

To receive updates on your order’s delivery, input your email address when checking out. You will be notified when your order is shipped, in transit and delivered.

We accept PayPal and all major credit cards including Visa, MasterCard and American Express. Please select PayPal Option upon checkout to pay by credit card.

We also accept Bank Transfer from all local and international Banks.

For purchases in our retail store, we accept all major credit cards and cash.

All our bags have a 1 year warranty on any manufacturing defects. Reach out to us here if you have an issue with your bag. Damages resulting from abuse, normal wear and tear, accidental damage, and cosmetic damages are not covered.

We want you to be happy with your new bag purchase, so if you open your goods and find they are not quite right for you, please contact us here stating your order number.

You have 14 days from receiving the order to post your item (it needs to be postmarked within these 14 days). We will email you the instructions to return the item.

We are a small, independent design company so receiving unused goods back in perfect condition in a timely fashion is crucial to our business.

Please make sure your returned goods are new, unused and in their original condition. Please also include any dust bags or original tags and packaging within the parcel.

Once your goods are returned to us we will quality check them and process a refund / store credit.

Our return policy charges a flat rate 38 USD restocking fee due to our free shipping provided with all orders. Return postage labels are also not included.

All items ordered during promotional sale are not available for returnable and exchangable.

If you are interested in stocking HAKO’s products, please email us at [email protected] and we’ll respond as soon as possible. We appreciate your interest.